Customer Service

Clueless Clients?

I was reading some blogs today and someone pointed out a link that would be helpful to thier "clueless clients." Maybe I haven’t been in the business long enough to understand, but the last thing I want to do is call my clients clueless.

I value my clients more than that. They are the reason I can do what I love to do, and that is design websites. I don’t expect them to know everything that I know about web design. After all, if they did, they wouldn’t need me. But there is something about the word clueless that I feel is insulting… poking fun at people for not knowing everything there is to know.

I’ve been on the receiving end of such insults and it’s frustrating. I’m trying to learn something on my own. My goal is to improve the services that I can offer my clients. When I get stuck, I ask for help and am sometimes greeted by know-it-alls who think it’s ok to put me down for being too stupid to see the obvious.

I couldn’t possibly treat my clients with such schoolyard mentality. My clients are the most important part of my business.

I guess the schoolyard mentality runs rampant on the internet, even among adults of all ages.